Customer satisfaction is our utmost priority. Every order placed on Buyrapido is backed by our comprehensive 14-Day Money-Back Guarantee. Please review our clear, customer-friendly return guidelines below.

1. 14-Day Money-Back Guarantee

If you are not completely satisfied with your purchase, you may initiate a return within 14 calendar days (in compliance with EU statutory withdrawal rights, Directive 2011/83/EU) of the confirmed delivery date for a full refund or exchange.

2. Return Eligibility Criteria

To qualify for a standard return, the merchandise must satisfy the following conditions:

  • Returned within 14 days of documented carrier delivery.
  • Unused, unworn, unwashed, and in its original, undamaged condition.
  • Packaged in its original manufacturer packaging with all accessories, inserts, and tags included.
  • Accompanied by the original proof of purchase or order confirmation number.

Hygiene & Safety Exclusions: For health and safety reasons, intimate apparel, earrings, opened skincare or cosmetic products, and perishable goods are non-returnable once the factory seal is broken, unless defective upon delivery.

3. Damaged, Defective or Incorrect Items (Zero Cost to You)

If an item arrives damaged, defective, or different from what you ordered, we take full responsibility. Please notify us within 48 hours of delivery by contacting support@buyrapido.com with:

  1. Your Order Number.
  2. Clear photos or a brief video displaying the defect, damage, or discrepancy.
  3. A photo of the shipping label on the exterior parcel.

Upon review, we will immediately provide you with a free brand-new replacement or issue a 100% full refund, without requiring you to pay any return shipping charges.

4. How to Return an Item in 3 Simple Steps

  1. Request Return Authorization: Email our team at support@buyrapido.com or use our Contact Us form with your Order ID and return reason.
  2. Receive Return Instructions: Our support desk will reply within 24 hours with a Return Merchandise Authorization (RMA) number and the address of our nearest logistics intake facility.
  3. Dispatch the Parcel: Repackage the item securely and ship it using a trackable courier service. Please provide our support team with the return tracking number for expedited processing.

5. Return Shipping Costs

For standard preference returns (such as selecting the wrong size, color, or change of mind), return shipping postage is the responsibility of the customer. For defective, damaged, or mis-shipped items, Buyrapido covers all associated shipping costs.

6. Refund Timeline & Method

Once your returned package is delivered to our inspection center, our technicians will verify its condition within 2 business days. Upon approval, your refund will be immediately initiated back to your original payment method (Credit/Debit Card, PayPal, Apple Pay, etc.).

Depending on your banking provider, please allow 3 to 5 business days for the credited funds to appear on your bank statement.

7. Order Cancellations

To ensure fast fulfillment, customer orders are transmitted automatically to our fulfillment centers. Order cancellation requests can only be accommodated within 2 hours of order placement. Once fulfillment or dispatch has begun, orders cannot be canceled in transit and must be received and processed under our standard 14-day EU return policy.

Have questions regarding a return? Contact our 24/7 team at support@buyrapido.com.
Buyrapido.com is operated by MAYFAIR INVESTMENTS LLC — 1013 Centre Road, Suite 403A, Wilmington, DE 19805, USA.